Frequently Asked Questions (FAQ)
Please click on any of the items listed below to be directly taken to that Frequently Asked Question (FAQ).
How does Plaster Fun House work
Are bookings required
Is there a cover charge
Do I need a login to buy your products
How long will it take to receive my order?
How much will freight cost me on my order?
What are your Melbourne locations?
Why is there no picture for the item I want?
How do I order a catalogue?
When are our opening hours?
Why can't I see my shopping cart total?
I don't have a credit card, can I still purchase your products?
What are my methods of ordering your products?
I don't require a catalogue but would still like to order your products.
Do you have a paper version of your catalogue?
How long before I actually receive my order?
What happens if you are out of stock of a particular item?
Our school/organisation is holding a fundraising event and we would like to know how your fundraising works
Do you offer wholesale pricing on your products?
Do you have minimum ordering requirements?
Do you offer a return policy on your goods?
Do you have a shop location?
Do you sell paints and other items as well?
Do you do birthday parties in your stores?
Questions and Answers
For birthday parties definitely, as all stores are generally very heavily booked so to avoid disappointment please phone or use our online enquiry form on our parties page to make a booking. You will need to await confirmation before sending out invitations.
For walk ins, generally bookings are not required. However, during school holidays and weekends it is highly recommended that you phone and book a table as seats can be limited at times.
No login is required to purchase our products. Once you proceed to checkout you can complete your details then. Payment is accepted by credit card or bank deposit. Cards are manually charged once the order is packed NOT UPON RECEIPT OF ORDER.
If you are a wholesale customer, then you will need to apply for wholesale access on the bottom of our home page, or use your login details previously supplied. (conditions apply)
Most orders are dispatched within 48 hours if received on a business day (9am-5pm Australian Eastern Standard time)or within 72 hours if received on a non-business day providing there are no stock shortages. Delivery to most Australian destinations will be within 4 days.Delivery to International destinations is usually within 10 days.Express post option is offered for customers at checkout for next day delivery (subject to Australia Post terms and conditions)
Courier option will be selected at our discretion depending on cost involved, how fragile order is and other factors. Wherever possible we will choose the most cost effective/safest option for customers.
As you proceed through the screens to checkout you will be given a freight estimate for standard or express post.Generally this will be the freight charged. If there is a large discrepancy, we will email you first and advise you of the increased freight charge.Minimum freight charge is $8 and will be charged at Standard Postal rates and a small handling charge.
Please bear in mind that the freight cost on plaster pieces will be higher generally than quoted, due to the extra weight and care involved with packaging.
We no longer have a permanent Melbourne store in operation, following the closure of Malvern EastHowever, we appear at many shopping centres during the school holidays, so you will be able to enjoy your plaster paintingPlease click on our Stores Link on the left a couple of weeks prior to school holiday break and you can pick the location closest to you.
Unfortunately, due to a database size in excess of 5,000 products we have not been able to upload all pictures. If you need a particular picture, please note down the item number and email us for further details. If possible we will upload the picture for you to enable you to order. Similarly, with size measurements, most sizes should be available for the items, but if any are missing please email us.
We have decided that our entire catalogue will be placed online with no paper version or CD version available.This enables us to fully concentrate on keeping the website current with products that change on a daily basis.We make every endeavour to ensure that if an item is out of stock then it will be removed from the website to avoid any shortages to your deliveries.
Stock levels should be shown for most items on the website.
Please click on the following link for full details of opening hours in the left margin.
Your shopping cart will appear as a mini cart on the left hand margin near the top, to allow you to continue with un-interrupted shopping. We are currently reviewing this practice, so would appreciate feedback on whether you find this convenient, or whether you would prefer to see full details of cart every time you click the Add to Cart button.
Yes, you certainly can.There are several options available for payment of your orderWhen on your final order screen you have the option to select from the following payment option:-VisaMastercardAmerican ExpressI will send a chequeDirect DepositI will send a chequeThis option is fine, the cheque will need to be in Australian dollars. If purchasing from outside of Australia an International cheque in Australian dollars will need to be obtained from your Bank.Please note for customers in Australia paying by private cheque, your order will not be dispatched until clearance of the cheque through the Australian banking system (normally 5 business days)You can also send us a money order through the post office and your order will be sent immediately upon receipt of the money order.If paying by cheque/money order we will confirm your order price by email, and then hold the order pending receipt of payment.
DO NOT SEND PAYMENT UNTIL WE HAVE CONFIRMED THE TOTAL PRICE.
That's okay also.You can view our entire catalogue online, so purchase of a catalogue is not required. For wholesale Florists/Gift Shops etc click here to download a PDF order form that can be faxed to us. This will leave selection of product up to us, and we will choose the best possible range to complement your store.
Unfortunately, due to the ever changing range of product it is cost prohibitive to keep producing paper catalogues,so we have opted to produce our online version only.
Australian capital cities and most towns within 4 business days.United Kingdom - usually 7-10 days. United States - usually 7-10 days. Most other countries within 14 days.
Generally we will still send your order with the remaining items, and place the missing item(s) on backorder for your next order.If there are a few items missing we will contact you by email to ascertain whether you wish us to send what we have in stock at the time.
Each of our stores operates slightly differently so you would be better to contact your closest store for details.Our store details are as follows:-South AustraliaBrighton - 505 Brighton Road, Brighton S.A. 5048 Phone 08 8296-3046.Unley - 248 Unley Road, Unley S.A. 5061 Phone 08 8172-2333Gilles Plains - Unit 3, Unit 3/617 Northeast Road, GILLES PLAINS S.A. 5086 Phone 08 8369-0311New South WalesWaitara - 1 James Lane, Waitara N.S.W 2076 Phone 02 9487-8440Waitara is a factory location only, please phone prior to visiting.
Please click here for a PDF flyer on Waitara Fundraising.VictoriaHead Office - 11 Grenville Street North, Ballarat Victoria 3350 Phone 03 5333-2977
Please click here for a PDF flyer on Ballarat Fundraising.If any store is unable to help you, or you are in an area not serviced by these stores then please contact Head Office at Ballarat for assistance. Our email address is email@example.com
TERMS AND CONDITIONS OF FUNDRAISING PACKS
- Please complete our online form for your fundraising pack ensuring that the form is signed.
- The person signing the request must be authorised by the organisation running the fundraiser.
- An official Purchase Order will be required with all School or Company entities.
- Once your order is placed, you are signing a legal and binding contract.
- If you are unable to proceed with the fundraiser for any reason and cancel your order, a $50 cancellation fee (including GST) will become immediately payable.
- The fete packs require a lot of work on our part to ensure that they are packed safely ready for dispatch and the above fee is to recoup some of our cost involved in this.
- Please be aware that we prefer all fete packs to be picked up due to the fragile nature of the product.
- We will not be held responsible for breakages if the items are freighted to you.
- Please also allow for freight charge if applicable.
Yes, we do. If you can provide documentary evidence of running a registered business then we will be happy to assist you with wholesale pricing on soft toys and balloons or any of our other products.
Please click here to complete our wholesale application form.
For wholesale, yes $100 excluding freight. For retail customers, all orders large or small will be filled.
Yes, if the item is faulty or not as described then simply return the item (postage will be at your expense) and we will happily exchange/refund the purchase price.
- Please note this return policy does not apply to change of mind.
- Please ensure you are happy with totals provided of your order prior to submitting order.
- Also check that you have selected the applicable postage rate, Express or Standard Post.
If you are worried about quoted postage, please email us at the time of your order, and request confirmation of total prior to sending.
Yes, we do. All of our internet sales are done through our Head Office at Ballarat 1003 Humffray Street South, Mt. Pleasant (Ballarat) Victoria 3350 Phone 03 5333-2977 Email: firstname.lastname@example.org. For a complete list of stores please click here. Please be aware that some of these may be temporary facilities for school holidays only and will have dates of appearance in description.
Yes, we can provide you with everything you need to complete your purchase including paints, brushes, magnets, hooks, and lots of other craft items including joggle eyes, glasses etc.
Yes, all of our stores are happy to cater to your needs in relation to your birthday party. Please click here for details on our parties.